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Warranty FAQs

Our manufacturer’s warranty will only be valid if your product is registered with Oztent Australia Pty Ltd (Oztent). To register, fill in the form here OR complete your warranty card and return it to us, along with a copy of your receipt, at the address below within 14 days of purchase. If you have purchased more than one item, you may register them on the same form/card but you will need to provide a receipt for each product.

Oztent Australia
Product Registration
PO Box Q1700
Sydney, NSW 2000

This manufacturer’s warranty will not be valid if your product is not registered.

Oztent will repair or replace any registered Oztent product if that product requires repair due to a manufacturing or materials defect (such as faulty stitching, delamination, faulty zips, faulty fittings or faulty material) appearing and notified to Oztent within the following warranty periods:

Furniture - 5 years from date of purchase
Tents & Awnings - 2 years from date of purchase
Any other product - 1 year from date of purchase

 

Exclusions

This manufacturer’s warranty is limited to manufacturing or materials defects. This does not include damage caused by wear and tear, condensation, dragging, abuse or misuse, accidents, falling objects, incorrect setup, burn holes, extreme weather or damage caused by insects, animals or children.

 

How to make a claim

Wholesale Store Warranty Claim Form

Fill this form out if you are one of Oztent’s business retail partners. To make a claim on this manufacturer’s warranty please contact your original store of purchase as soon as you notice a fault. The store of purchase will be able to assist you and lodge a store warranty claim for you.

Oztent Customer Warranty Claim Form

Fill this form out if you have purchased directly from Oztent and have a retail receipt. Should you have any questions or need assistance with this form please email us at customercare@oztent.com or give us a call on 8555 OZTENT (698 368).

Please be aware that if the fault is not warranty related, you may be liable for transport costs relating to returning the product for assessment or repair.

 

Other rights

The benefits given by this manufacturer’s warranty are additional to other rights and remedies that you may have under law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

 

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