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General FAQs

What are your shipping time frames?

For all shipping information please refer to our Shipping Information section in the tab above.

I’m trying to buy a product, but it says pre-order what does this mean?

A product with the option to place on pre-order means that this item is currently out of stock, however you can still purchase this item via pre-order and when this stock becomes available your order will be fulfilled.

If you do not want to purchase this item while it is on pre-order you can select the "Notify Me" option as listed in the next point below.

If you wish to speak to us regarding stock availability prior to placing an order please click here to contact us or give us a call on 8555 OZTENT (698 368).

What is the "Notify Me" option?

If you don’t want to place an item on pre-order but want to be advised when this item is back in stock, you can select the Notify Me option to receive an email when this item is back in stock. Keep an eye on your inbox for this notification so you can get in quick to snap up this hot item!

I have placed an item on pre-order how will I know when my stock will be in?

Once your order is received by our orders team they will respond via email advising an estimated delivery date. If you have any questions prior to this please email or give us a call on 8555 OZTENT (698 368).

How do I find Oztent products near me?

To find Oztent stockists in your area please click here.

I cannot find a product listed on the website?

If you are having difficulty finding a product listed under the tabs provided on this website please contact us here or give us a call on 8555 OZTENT (698 368).

I have a tent that I need to purchase spare parts for, but it seems to be discontinued. How do I go about purchasing replacement parts?

To enquire what parts may be available please contact us here or give us a call on 8555 OZTENT (698 368).

I have damage to my Oztent product but this is not a warranty issue. How do I repair this or get this fixed?

Most parts can be purchased on our website under the applicable product category and listed under "Spare Parts".

We also have repair manuals and "how to" instruction sheets under the " How To / DIY " tab above.

If you are needing further assistance or want to locate a repairer near you please contact us here or give us a call on 8555 OZTENT (698 368).

How do I compare different Oztent products?

You can use the "Compare Feature" on this website.

This feature allows you to compare product features and differences on the products you choose.

To use this "Compare Feature", simply click the compare icon followed by clicking on the item you wish to compare.

How do I tell what products are compatible with other Oztent products?

When on a product page noted on the "Product Details" section will be a list of all products that are compatible with that item.

If you have any further queries regarding compatibility please contact us here or give us a call on 8555 OZTENT (698 368).

Do you have any discount codes or offers?

Keep an eye out on our website and social pages for any upcoming offers and sales.

How do I become an Oztent dealer?

My organisation wants to be sponsored by Oztent, how do we apply to be sponsored?

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